Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a new Water Division Estimator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

Primary Responsibilities

1. Customer Satisfaction

○ Establish customer relationship for water mitigation services

○ Educate customers on the water mitigation repair and restoration process

○ Work with customers to understand desired upgrades/changes

○ Ensure that estimates meet client requirements.

2. Project Initiation

○ Analyze labor, material, and time requirements for a project

○ Create an accurate sketch and initial scope of work for water remediation projects.

○ Deliver a consistent and well-defined initial estimate.

○ Recognize project constraints and/or needed upgrades

○ Work with the Production Manager to price bid items, if needed.

3. Project Planning

○ Identify and document finalized project scope of work.

○ Work with outside resources as necessary to complete accurate estimates (i.e Structural Engineers, ITEL, Electrical Inspectors, Sub-contractors, etc.)

○ Assemble accurate and well-organized estimates.

○ Deliver and Communicate estimates to Customers and Job File Coordinators.

4. Crew and Job Site Management

○ Oversee production crews comprised of Crew Chiefs, Technicians, and additional labor

○ Ensure job site reflects the scope of work and progresses timely according to industry standard and/or customer specifications

○ Train production crew members on water mitigation processes according to industry standards

Necessary Experience and Skill Set

● 2 years previous restoration field experience

● 1 year previous restoration estimating and/or insurance adjusting experience

● IICRC WRT and ASD certified

● Superb customer service track record

● Effective written and oral communication

● Advanced math skills

● Proficient use of Xactimate™ estimating software

● Critical thinking and problem-solving skills

● Team Player

● Must have a good driving record

Formal Education/Training

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and job sites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 7:00 a.m.–5:00 p.m. Monday–Friday, 45+ hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Pay Rate Starts at $50,000-60,000 based on experience, with the possibility of bonus pay and increases based on merit.

SERVPRO of Washington, DC & Bethesda/Potomac is an EOE M/F/D/V employer

Each SERVPRO® Franchise is Independently Owned and Operated.

Picture yourself here fulfilling your potential.

At SERVPRO^®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO^® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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